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  • Just bought roughly $1000 worth of carpet from them installed. The experience was a mixed bag. On one hand, the carpet brought to the house was found to be defective once unrolled. On the other hand, they upgraded us to a better carpet at no additional charge, went and got it and finished the job on the same day. The installers really sacrificed their evening to take care of everything! I don't think I can blame Wild Bill's that the carpet wholesaler sold them defective carpet. On one hand, Wild Bill himself is a tad hard to deal with sometimes. He seems a little disorganized and doesn't hear well at his age. On the other hand, his son Dave is professional and polite and great to work with. From my limited exposure to Jodi I believe she's excellent too. On one hand, I could have saved $60 buying a cheaper grade I had priced out at Home Depot. On the other hand, I would have saved only $60, buying a cheaper carpet, at Home Depot. If a problem had come up, would the big corporate store drop their schedules for the rest of the day to fix things? Probably not. And they definitely got the job done faster than Home Depot's schedule was allowing (a couple days instead of weeks). So I would recommend them. But I also recommend you deal with someone other than Bill. Or, after the order is placed, contact Dave and go over the order a second time confirming the details to make sure everyone is on the same page and no surprises.
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