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  • Horrible Horrible Horrible! Tonight I went to Benihana for the first time for my friend's birthday. We had a reservation for 8:00PM for 20 people. My friends and I arrived at 7:52PM and we let them know we were ready to be seated...since one person who was with our group was not there we had to wait to be seated...ok that's fine. So at about 8:20 the last person arrives and we ask to be seated. The hostess told us that we could not be seated since our reservation had to be given up. I asked why and she said cause our entire party wasn't here by 8:15. I couldn't believe that they didn't tell us about this rule! We were given free appetizers and some free rolls for the incontinence (which makes me think they double booked our table). At 9:25 we were FINALLY seated! I asked a hostess if she could bring me some soy sauce since I had ordered rolls at the bar and she said sure. 15 minutes later I still had not gotten my soy sauce so I got up and looked for it myself. I have been a hostess before and MANY MANY times I have accommodated guests by getting them little things that they need even if I was not their server. I finished my rolls and shortly after I was sick. Seriously horrible customer service, horrible food and I will NOT be returning and I highly suggest that no one else visit this Benihana!
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