More like a car factory then an artistic service. Never had this experience with my other tattoos. Advised they would take 3 weeks to get me a sketch based on info and images and suggestions I sent. Three weeks go by and they just sent one of my images back saying they are just going to duplicate it. But that is not what I asked for... So they really don't like creating something custom I guess. I even offered to give the artist more time to create something and no response. It seems lazy and unprofessional just to copy an image if I advised not to copy exactly. So strange- likely they will not return my deposit although I gave more than 72hrs notice in writing to cancel given that an original sketch was not provided in 3 weeks as was promised. They are probs really great at copying and duplicating replicas. So disappointing.