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| - My mother and I saw an advertisement about this place saying it would give us up to $3000 in tuition. Coincidentally, my family had been desperately looking for a place for my sister to reside besides the dorms (which would have my sister living in the same place with a stranger) and Ocotillo Apartments (which are horribly conditioned). And my sister couldn't stay at home because of a family situation that caused my mother and I to move across the country to my step-father while my sister would stay in AZ, after all, she had already made all the preparations and such to go to ASU.
So, as you can imagine, we were ecstatic. Over the next month, we had negotiations, meetings, and etc.. Everything was set. We had even been offered a deal that gave us a discount in return for a 22-month contract, two days before it was voided for any newcomers! Our price was about $600 a month. We were so happy we had gotten so lucky. Then, weeks after, when my mother and I had already relocated more than a thousand miles away, we received a call, an ultimatum. The representative, who had thus far been amiable and enjoyable to speak to, had called my sister and told her something along the lines of, "The price has been changed due to a computer error, you have a full day to think it over and tell us whether you want to keep the place. If you don't or if you don't give us a reply by then, we'll give it to somebody else."
We were horrified. As everyone should know, the economic situation in Phoenix had not been doing well. My mother had been out of a job for a while and we were spending enough sending our belongings to the east coast. And now, this? They were really asking us to up the price by almost $100 a month due to a "computer error"?! Computer's don't make errors. the people use them or make the programs do, but even then, there are things called "tests". We were shocked. Then when my sister said that she had told them already signed the contract, they said, "That wasn't a contract." Frustrated, we stopped in the midst of our preparations for a nice family dinner and went straight home to sort the matter out.
Then they didn't pick up. And when they did, they gave us, several times over, excuses about how the person we wanted to speak to was out or in a meeting. They even had the nerve to not pick up calls when they were from my mother's cell phone and only pick up calls when they were from my, or my father's cell phone. Then twenty minutes from the set time, we called and she finally answered, only to say she'd call us back in thirty minutes-ten minutes after 5. A few days later, the matter was partially settled (it turns out there was, in microscopic print, a sentence that stated, "Price is liable to change at any time"). Then, today, after much negotiation and stress, we attempted to call them about the new contract which we wanted to have a copy of. Yet again, they said the person we were asking for was busy. Yet again, we were put on hold for an imaginary, urgent matter. Yet again, we were told to wait for a call.
My step-father turned towards me and said, "I'll bet you $50 bucks we don't get the call tonight, like they promised."
I said, "I don't want to waste the money."
Simultaneously, I thought that I wanted to warn others that this trendy place was actually unprofessionally serviced, irresponsibly employed, and, over all, horrible.
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