I must say I was pleased with the initial quote and customer service provided on the sales side of this moving company. Also when my items were picked up it was fast and efficient. However the customer service is awful while items were in transit. I have yet to receive a call back after leaving 3 messages. Initially called to inquire on the status of delivery... since the items were finally delivered I have a missing TV. When the shipping materials were charged the list reflects 3 TV crates as I had 3 TV's loaded. However only 2 TV's were delivered and after checking the itemized log only 2 TV's were reflected. The insurance is horrible so I'm not even bothering to start a claim, however I was charged $30 a packing crate and left 2 voicemails concerning this. No response from a customer service group is unacceptable....