I came in for my mobile order and when I got there I was greated by an employee by the name of Robert . The first thing he said to me was I was unable to place an order because he was in the middle of a shift change. The I mention to him that it was a mobile order and he then said oh I didn't get a chance to do that order I had a rough night shift. So I said okay just put my money back on my card and he then when on and said he didn't know how to do that again he had a rough night and was unable to give me my money back . So of course at this point I am a little upset, so I place an order online and then get to the location and then told by Robert I had to wait even longer until he was done with his shift change. Which is the reason why I did a mobile order way before I left my house. Minutes later the female employee comes out with my order , now my order is now thing like what I ordered so I take back and she tells me that the reason why was because there was no avocado, so my question is how do I order an Avacalada but there is no avocado in it they didn't even mention they had ran out of avocado when I got there , so maybe I could have changed my order before I even order it .... so then I got the banana Chia and the smoothie was so nasty it tasted like old bananas the nastiest after taste ever at this point I didn't even try to go in to change it a 3 rd time . This was the last straw for this place, I used to come every day and slowly I had just given up on this place and today after 3-4 months later of not coming here, I I decided to give it a 2,3 and 4 th ect. chance and again I realized why I stop coming here in the first place. This location is out of control the company constantly have new employee and it seem like there never fully trained it crazy. Oh not to mention the employee Robert on my way out didn't forget to say out loudly " I hope you have a better day" Like I am sorry I was having a awesome day until I got here and was told my order didn't get done because he had a rough night and I had to wait even longer because he had to shift change first. I couldn't believe his way of going about customer service, I as a manager would have been super embarrassed if I heard one of my employee treat a customer they way he did. Not to mention he also turned away like 3 customers in the time I was there waiting on my order. This place is bad all the way around not even the cleanness is bad it used to be descent now it just disgusting..... But again this was definitely my last time here. Don't waist your money here or time .... this place gets negative stars....