As a company they are professional, responsive and accurate. It's not their fault I have horrible credit and only qualify for a high-risk 30% interest rate car loan. It's not their fault that the car dealerships who advertise "we finance everyone!" are (in some cases) selling the dregs of the auction that no reputable dealer would put on their lots.
If you're reading this thinking "are they a reputable company to do business with?" the answer is a resounding yes. I have never had any issues at all with their customer service. But if you're reading this thinking "This car loan is going to be really expensive, do I really need a car?" the answer is: Please reconsider very, very carefully. You will end up paying double or triple the sticker price of the car. But don't blame the finance company. Like me, you've got nobody to blame but yourself if you sign on the dotted line. Me: $9000 car with $4000 cash down, total obligation (including downpayment, fees, interest, etc.) is a little over $17,000