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| - Overall it was a nice first experience. I came for lunch today with a friend of mine, a fellow firefighter himself. The staff seems inconvenienced to pay us any attention. All the employees seemed to be in their own world. As others walked in they would mumble "welcome to Firehouse Subs" so softly that the only reason I heard was because I was standing 2 feet from the register.
They took our order, asked for our names, said they would bring it out when it was done. We took the closest seats from the register and the soda machine. When our order was done, I could hear a faint mumble of our names because in 5 minutes between our order, them completing it, and only a handle of other customers in the place, they didn't know who we were anymore.
Now I've worked in several fast food restaurants over the course of my work time, and I honestly can't say I've forgotten who ordered what with a small crowd that was occupying the place. The woman who brought us our food obviously wasn't paying that close attention to us when we order since she was chatting with another employee and walked the opposite direction we sat in when trying to give us our food.
The lack of customer service aside. Their food is good. I got the 8" Italian with all that it comes with, chips, and a drink. The soda machine was getting stuck so there was a pile of ice in the part where you stick your cup in. The machine is one of those new ones that you can pick from a variety of Coca cola products on a touch screen. I had to pull the lever back in for the ice to stop dispensing. Besides that I was able to get my drink.
The sandwich was messy. You can apparently add extra like with Subway or more like Jimmy Johns. They had a moving square menu that had what you could get but I didn't realize that until after I ordered. So maybe I'll add extra's next time? I try to avoid Prospect Ave like the plague especially during lunch or dinner because traffic is just terrible, this time I only went because my friend suggested we go and I wanted to try it out.
Their chip selection is that of Subways so if you have had their subs before I'm sure you have a good idea. The sandwich was filling but I couldn't finish mine. My friend finished his 12" meatball sub with ease.
This place is much like any other sub shop in the area with similar ordering styles but with their own flare. They do take donations for help first responders which I admire but I only know that because I read it on their cup. They didn't ask if we wanted to donate our spare change or give a dollar or 2 to help the cause.
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