Has to be the worst Hertz, I have ever been to. If you are a Gold member don't expect to be able to use a upgrade or expect them to care. I choose the location because it was close to my office and needed a car after a wreck. I called ahead and still waited in line for 30 minutes. I finally got the car and it was new Altman that smelled like a ash tray. I did not have time to bring it back so dealt with the stinky car for 18 days. Return process was shorter wait and assumed it was over with. 15 days later I get a Gold notice that my return was completed. I thought they didn't except gold service and was told their system did not support it. We to my surprise the added a $100 charge for outside carwash. What, so I called and ask what it was for and also what they charged my card twice. Now I am out $200 for a carwash. I was told by the rep that the car was dirty, smelled and has dog hair all over. I would have to talk to the manager when they get in tomorrow. After being a Hertz fan for domestic and International travel for more that 15 years it might be coming to a end. I do not recommend this location, gave it one star because I had to for the post to submit.