Solid, answered a call at 5:59, a minute before closing. Arrived early and diagnosed that a dishwasher which stopped working do to a foreign object stuck in the mechanical system which was the likely cause of a failed pump and various other issue and not worth repairing. Gave a few suggestions on brands to look into and went on his way, I sort of knew if was not repairable but rolled the dice and lost, paid a reasonable service fee.