I'm an experienced n-scale railroader. Service was polite but a tad impersonal. I believe in supporting brick & mortar stores as much as possible, but it's hard to do when the store is closed three days of the week. I wanna pull for ya guy, but you've got to meet the customer half-way!
That said, I did custom-order some Digitrax equipment from him, and my order arrived within a few days of placing the order! Prices are typical of B&M retail -- no complaints but no great deals either. N-Scale inventory is very thin; this store is a treasure trove if you're into Lionel. Forget about detail parts and accessories if you're an n-scaler. Scenic supplies are all about Woodland Scenics. Typical Kato inventory and retail pricing.
Granted, there aren't many model railroad retailers in the Las Vegas valley, but we really need one a notch above this store. I get the feeling the proprietor runs the store as a retirement hobby, rather than an endeavor to create a thriving MRR shopping experience.