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  • Had to give it one star because no stars was not an option!!!!! Just returned car after our trip. That was the final straw on making our decision to ever use Payless car rentals again! Trying to get our car that was pre-reserved was a hassle in itself....slow customer service, minimal communication, and what they told us and what was on the contract did not equate. As we are finalizing paperwork, the cars they keep asking us that would be acceptable are not available as they are being rented as we speak. Told us one price on gas cost if we decide to return empty.....NOT TRUE! When we got to the key pick up counter, there was only one employee working and a long line of customers waiting. Then we had to check for damage on our car and return to the counter to get a form to mark any damage, (why not give us this in the first place), and have to wait in line twice!? Return was easy, but still no one working front desk if there was a problem, just ONE employee working return. That's when we found out the real price of gas! Went through our AARP Travel to book our car...believe me, I will be letting AARP know that this company is not a company I will be using again through them or anywhere and that I would strongly recommend removing them from there deal list. We have now come out spending more than if I would have gone straight through a car rental company and not received any discount!!!
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