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| - I have mixed feelings about Links Rd. For one, out of the options so far, they are the best bird vet I've seen in the GTA (they rank much higher than Animal Hospital of High Park, imo) Anyways I went to visit them because my Black Headed Caique (parrot) was favouring his leg and we weren't sure why. We saw Dr. Yee, she's very nice but was a bit scared of my bird, who can bite. I had to grab him for her a few times, but I'm used to being bitten and restraint. Nothing that evident went on, he actually was grabbing her fingers quite firmly since he was stressed and pretty much made us liars. It seemed like he must've just landed funny and they gave him some metacam. So I was pretty pleased. I was a bit annoyed I was charged a 'new patient fee' just because I was a new client and they had to take the extra time to type in my information? Lame.
I then had to visit them a week later with my other bird, my Quaker parakeet because she had suddenly broken her leg. I honestly had NO idea how it happened. One minute she was fine, the next she limping towards me with her leg hanging weird. I was able to book in an emergency appointment thankfully (although that came with an extra fee also, which I guess is typical?) but they didn't seem to be that busy because the waiting room was empty. I saw Dr. Mavromatis and he was okay.
I did see that he felt VERY suspicious that i had two birds come in for leg injuries in such a short period of time, and I felt like he was interrogating me that it came from neglect or abuse, which I felt very put off by.
But we went through our options, did x-rays and decided to splint her leg without doing the $3000 pin surgery. He said it would be better because than her leg would be straight, but she flies mostly, so it wouldn't restrict her movement if it healed a bit crooked. He also sent me a copy of the rads, which I wanted for my records, and because I also work as a vet assistant at another hospital (that doesn't see exotics)
What bothered me is that he didn't prescribe any pain medications for her clearly broken leg - like snapped in half broken. But my Caique got pain meds for a limp. I ended up calling the next day saying she is in a lot of pain, and they gave me a dose so i could use my other bird's metacam for her. There was no cone, no instructions to keep her in a hospital cage or restricted flying/exercise. Nothing.
Then she was irritated by the cast and decided to chew her toe off. I made her a cone and brought her back to Links to get her toe checked up. They said it doesn't seem like a big deal it happens. They cleaned it up and gave her back to me (Free of charge, yay!) buuuuuttt... also didn't give her pain meds or antibiotics for her bloody toe. Also no instructions about keeping a cone on her, or if I should keep the toe clean (i cleaned it daily with chlorhexidene, until it healed, by the way.) Didn't question it. Did a recheck with rads, no big deal, that was expected. Wanted to keep the cast on longer, even though technically it was healed. That's fine.
They never booked a third check up and I guess expected me too. I was keeping track, but I was hoping they would call me to remind me to book it, since I was super busy. Nothing. I ended up just taking the cast off myself (since I work as a vet assistant) and didn't want to pay for a third set of rads to confirm that my bird's leg is still healed and still crooked.
I think what bothered me the most was the lack of customer care. I never got a call the day after my bird had her initial visit to see if she is comfortable, if the cast was bothering her, etc., never got one remind me to book rechecks, and never got one saying "uhh come so we can remove the cast". For all they know, she could still be wearing her cast lol!
I understand that they are busy, but the clinic I work at we always call our patients to make sure they are doing well, are comfortable, and that the owners rebook their rechecks (they can always decline, of course, but at least we tried to keep them on schedule). I just felt like as soon as I left the door, I was not a valued customer.
But I will continue taking my birds to them, as they know what they are doing at least. Although the lack of pain medication and antibiotics put me off. Of course she did fine without them, but if she didn't? that would suck.
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