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  • This gym was formerly Energy Fitness and I was a member of Energy for almost two years and while it was decent in the beginning, it definitely went downhill when ZX took over in August 2013. I'm currently posting this review because I've had nothing but a horrible experience since ending my gym membership. The reason I ended my membership was because I moved out of state. When you end your membership you are required to give a 30 day notice, which is fine. I ended my membership on the 23rd of a month, therefore I would be charged for the following month's fee because of the 30 day notice. That's fine. However, I was charged for the next two months memberships as well, and after fighting with the people at Energy, as well as the company which handles the finances, I've yet to get refunded. I attempted to contact managers and when I left messages, they did not contact me back. The finance company told me the gym not not submit my paperwork completely and they would contact them to get the paperwork resubmitted so I could be refunded. It's been two weeks, and still no refund (and I've since been charged again). I'm extremely frustrated and am now out $50. I just want my money refunded. This gym was pretty decent while I was a member, but I've lost l respect for the company because their customer service is terrible. Beware that if you join this gym and then end your membership keep tabs on them to make sure they submit the paperwork.
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