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  • I'm very upset. My fiancĂ© and I've been looking at the venue for quite a while and I called and got transferred to Ryan, I never complain but he was not helpful & not welcoming, I called and asked if we could get a tour of the venue for our wedding reception and he was very Blunt (unwelcoming) he advice "so you don't waste my time and I don't waste your time ball room starts at 7500" and I agreed which I thought was kind of rude. Okay so we finally set the appointment for the next day @ 3:30 pm we get there around 3:25 pm and we call Ryan bc he's the only one that can show us around, he tells me that he is running late that he should be arriving in 20 mins , the building was actually open so we walked in thinking he was there we fell in love w the ballroom. And nope he wasn't there no one was there! We tell Ryan that we will be at the container park w our 1 year old. Okay so 20 mins passed and he hasn't called us, we gave him a call and it went to voicemail we left a vm and we walked over there and waited outside the building We called about 4 times spoke to the receptionist and got transferred to a voicemail, okay so then 4:40 pm came no answer no call back, NOTHING. We call one more time and told the receptionist what was going on (she knew we called a couple times bc she was the one transferring us) and she seemed really confused bc this never happened I guess, she had me on hold for about 10 mins and then apologized (she was really nice) she was trying to get a hold of Ryan but no answer she told me she was going to call me today which is a Day after, (7:30pm) but till now I haven't got a call , no message no voicemail from either Ryan or the receptionist. This is very upsetting and super duper unprofessional. We got really discouraged because this is our first choice and first time we look at a venue. If we can get a hold of corporate then that would be nice bc the venue is such a beautiful venue.
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