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| - I had an appt on Sat May 11 at 10:15.I was told to be there 15 mins early, and I did.My appointment was for a 50 minute body wrap. When I arrived at the facility at 10am, the receptionist(later to find out the owner) did not even look up to acknowledge my presence but simply said" do you have an appointment". She looked it up and said"oh".Then said have a seat and she(?) will be with you. I watched subsequent customers arrive and leave and it was the same cold response.
At 1030, someone came to get me(now 15 minutes later than appointment time). She brought me to the room and took 5 mins to explain how to undress and what she will be doing, then left. 5 Mins later she came back in and started the process. Much to my suprise at 11am she was finished. So the 50 minute wrap, includes waiting time when they are late and talking time. Even though they ran late, they stayed on time at the end time, that did not change.
Again facing the receptionist(owner) when leaving, no eye contact, taks and doesnt look up from doing her personal gmail, and tells you how much you owe.
What I found is that the packaging is pretty(the building, the furnishings, the ambiance).What is inside the package--the actual service and the reception--is not a good feeling at all. I would not return here. I prefer to spend money in a place that is appreciative of my business and I have good experiences.Many places offer this and similar services. If you read some of the reviews prior, it seems like this is not an isolated incident. Buyer beware.
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