I got my dog, Bailey, 7 months ago and frequent this location on a weekly basis! As a first time puppy owner I was overwhelmed with the amount of products there are. There is a location 3 blocks from me but I drive to the Cotswold location for the excellent service and atmosphere. Originally I went because it was the nearest Banfield location, but I kept coming becuase the staff is so helpful and it feels like they really care.
The Banfield staff always greated Bailey by name, even before I could get her signed in. The Vet Techs and the Vet were more then patient with me and my multitude of questions. After her spay they called the next day to follow up and make sure she was doing alright. They are AMAZING!
I was having problems potty training Bailey and the trainer Willie gave us some tips and worked with her. I then signed up for his classes a few months later and after 2 classes and saw an immediate difference in her and myself. Willie is calm and patient and the dogs really respond and respect him. He gives such helpful tips to make you a better owner. I am going to continue to take his classes and wouldn't think of taking Bailey anywhere else.
The groomers are Awesome as well. They gave me advice after the first grooming session to get her accustomed to the dremels and the sensitive areas on dogs to do at home. The next time I took her in there wasn't a problem as all and she wasn't aggitated. It was the end of the night and they were getting ready to close but Brandy graciously took Bailey in to get her nails grinded, cleaned her ears and brushed her teeth right after a class. I showed her a brush I was thinking about purchasing and asked if it was appropriate. Afterwards, she educated me on the best brush to maintain Bailey's Coat at home (it ended up being less then the one I chose on my own).
Overall, if you are a pet owner there is no better place to take your pet to keep them happy and healthy. I haven't encountered a situation where the staff isn't happy to help or advise you. I'm about to move to Ballentyne and I will still drive to Cotswold to get everything I need for Bailey.