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  • I had a very traumatizing experience at the Steak N Shake in Robinson Town Centre 1951 Park Manor Blvd, Pittsburgh, PA 15205. I had ordered 2 milkshakes via the drive thru and was told to pull up and wait for them. 20 minutes went by and I still had not received my milkshakes. I went into the restaurant to discover the cashier had "lost" my credit card. They said they couldn't find it anywhere (this was an hour ordeal). So I had to cancel my card. Next day they found it but didn't even have the courtesy to inform me. What a big headache and hassle. I had called corporate immediately on Sunday night but it's been past 48 hours and they STILL HAVE YET TO RESPOND TO SITUATION. POOR CUSTOMER SERVICE. I will never step foot in a Steak and Shake again!!!
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