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| - Had a mandatory recall for my rig. This dealership was the closest geographically so I set up the recall and the works oil change/fill fluids, etc., along with mounting the front license plate bracket since the state I came from did not require them.
I used the online portal to fill all information, but after not hearing anything for 3 days, I decided to call and see if they were super booked up or what exactly was the issue.
Somehow, though it processed via the website, they didn't have any of the info I had taken about 15 mins to fill out. So we just did it over the phone, which is fine, stuff happens. Upon arriving at 7am on the day of the scheduled recall repair, etc. I was greeted promptly in the service bay and the service manager took my info and wrote up the service ticket/request. I needed the shuttle service to get back home since there was nobody available friend/family wise to come get me. So I was offered a business card that allowed me a coffee or water. Nice. However, at any good dealership, that should be offered complimentary no matter what. You want people to be comfortable shopping for cars, etc. To kill some time I wandered in to the show room, which is tiny and was checking out a 2014 Ford Focus Hatchback Titanium. An older gentleman meekishly sauntered over to me and asked if I needed help, though didn't ask my name, or offer a handshake, etc. That's okay, everbody has a different sales style.
After mentioning the price was not bad for a Titanium with fully loaded leather interior, upgraded Sony Sound System, full Sync, etc. I proceeded to mention that I was offered a deal 18k out the door, tax, title and everything at another dealership about 6 months ago. I also indicated it was for an SE not Titanium, which is the second tier versus the 3rd top tier trim package. I then mentioned I had test drove the car and liked the overall feel but not the CVT-Continuous Variable Transmission that much, takes some getting use to for sure. The gentleman salesman really had no input. He just kinda stood there. I then told him to get with his manager and get me an out the door best deal buy it today price. I indicated my 2010 Limited Escape, with 49k miles would be the trade in and I'd make up any difference in cash.
Again this guy losing an opportunity just kinda sat there. He indicated to me he would need to see the car and to bring it to him after the service pickup in the afternoon.
I asked him to just get me an estimate for now assuming the trade is in good to excellent shape. Again, he said he had to see the truck. Instead of being a lil aggressive for a potential sale and trying to do what I asked or taking a short walk to the service bay to look at my vehicle right then. He just strolled on away.
Fine, it's okay, hope that guy survives selling cars, and/or has very understanding customers. The shuttle had just arrived so I bid him farewell and went to the shuttle.
I had intially indicated to the service manager I had an 800+ credit score and would consider purchasing my next Ford vehicle from them if I could get a loaner Focus or Escape for the day. They absolutely refused and would not budge. Said I could rent one from the Enterprise Rent-a-car. To which I said no thank you. I then left hoping in about 5 or 6 hours the job would be done. However, it wasn't.
They said the # I gave them wasn't working and they were waiting to call me and ask if they could charge me $65.00 for the front license plate mounting for the labor.
Service manager mentioned 1/2 hour labor would be that amount. I supplied the part and the hardware to mount the license plate holder.
I told the service manager, it's fine, and I'd have one of my body shop buddies or my friend who worked at Friendly Ford do it instead for free and to just have my car ready. I had already called the Shuttle service noticing it ran atleast an hour behind.
Well 15 mins, became 30, became an hour + from the shuttle driver. I had an emergency appt. at the Vet at 430pm I was trying to make it to. From when I called origninally at 230pm it took till 415 to arrive at my address.
Now behind schedule I just hoped the paperwork was ready for me to sign, pay and bid Team Ford Lincoln a not so fond farewell. Upon arriving to my chagrin, I noticed how the Works oil change, etc. was not done. The service manager David even showed me right then where I wrote it in and he acknowledged it. Amazing, still a Ford man, as dumb as that is this day and age. The vehicles have never failed me so I am brand loyal.
However, I will never ever use this location nor refer anyone to these clowns.
What an outfit. There are times you are impressed in Las Vegas, and other times when you are left wondering how some places stay in business. This place is the latter. Never ever choose to do anything with them. My sincere advice to anyone else would be not to do business here. Go to another Ford store in the Vegas Valley.
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