We have eaten here a few times since it opened, and it was ok (I'd have given it a 3). We had not been for over a year until a few weeks ago. This time, I was left wondering if it had changed ownership.
The food was awful, not just so so, but really bad. It took us 20 minutes to get our crispy spring rolls (which were still slightly frozen in the middle). My daughter ordered spicy basil chicken and when it arrived (after another 30 minutes) it was an unappetizing pile of chicken with bland sauce and not one piece of basil. We thought they had brought the wrong entree, so we called our waitress over and she told us that the kitchen had run out of basil. Maybe I'm confused, but if you run out of a main ingredient for a dish do you still serve it? It would seem to me that you would at least let your customer decide if they want to order spicy basil chicken without the basil. I had to wonder if they ran out of chicken if the would have just made the dish with basil and brought it out?
The other entrees were mediocre. The pad Thai had noodles that were overcooked and were swimming in a sweet bland sauce. The sticky rice was microwaved in plastic wrap and was so mushy that it was inedible. The manager apologized and told us that it was "just a bad night" and took the "no-basil" basil chicken off of our bill. We spent $70 and the best thing we had were the 2 beers.
Needless to say, we will not be returning.