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| - We've used Cooper several times in the past and been very satisfied with the service and pricing. However, when we needed service two weeks ago, since it wasn't an emergency they scheduled us 2 weeks out. Fair enough, until they didn't show up.
When we called to ask when they were coming, the woman on the phone (claims to be the owner) was rude, disrespectful, and flat out ignorant. She even hung up on us, and when we tried to call back she kept diverting the call to a voicemail - I know this because when we called from a different phone number, she picked up right away.
When asking when we could get rescheduled, she wouldn't even answer because she was too busy yelling and berating us for something that was quite clearly Cooper's mistake. The dropped the ball and didn't get it scheduled, and then got pissed off because we still needed service and needed an answer. Ridiculous, and she never did give us a response.
So, with no other choice, we are taking our business elsewhere. Unless you want to be treated like crap by this woman because she either can't handle her job, or is just having a bad day, we recommend you find a different AC company that actually appreciates your business.
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