They have a terrible policy of no refunds. That is enough to turn me off of any store. I don't even know of any other store who does this, unless they are having financial issues and need to do that to keep whatever sales they make (very underhanded, I might add). To make matters worse, this policy is really unclear on the receipt, and nowhere visible, so you would have no way of knowing this without asking. Strange way to do business if you ask me!