Bought a Living social and scheduled my appointment 2 weeks in advance because I had out of state guests coming and no time to spring clean. I was told I would get a confirmation call a couple days ahead. On day of appointment I realized I hadn't gotten a call so a half hour before my appt. I called and found their phones were not working. I then emailed them. I got what I believe was an auto response stating I would get an update as soon as the phones were up and running. A really impersonal email. I then emailed back twice trying to find out if someone was coming and got no response. And to this day I have no response to my calls either.