I've never been overly impressed with Hyatt. I first heard of it when they gained notoriety for selling $1mil worth of sales in one day in the days after Newtown. It's in a not so nice area of Charlotte (thankfully they're aren't many) and the prices are high. If your local, you're much better off buying online and doing a transfer. The staff is ok, attentive and businesslike, with an undertone of 'buy or leave.' They have a huge selection and a very good website. For most locals, it's called 'High A** Guns." The only thing I've bought here is ammo and I don't really see that changing.