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  • What can I say about the great Luxor. Well I can start off by saying I ruined a great family trip for us all and I'm highly upset about it. First off I called reservations the day off check in to see if my party could check in with my card and he said sure as long as they are on the reservations not to mention I just paid for 3 suites. He goes on to tell me that there was no problem and they should be ready to go whenever they got here. Well we all know that didn't work out very well when they got there and tried to check in. So I finally make it there because they aren't able to check in. To find out that one of my rooms got cancelled and refunded back to me because I wasn't there to make the transaction. So that made it harder because we all thought everything was paid for resort fee and parking ... here we go another $150 deposit was needed. I had to leave the hotel again to put it on a card cause at that moment we all pulled out the cash out of our banks... and they don't live here so they don't have banks here. Anyway we finally deal with the rude cashier and the rude manager at the front desk... very very disrespectful people by the way. We get our rooms after 3 hours going over and over again to find out that the rooms we paid for was different! Not the rooms we booked! It was missing half the room!!! So the only good thing we got out of are stay was great customer service from the restaraunt public house! Only good thing everyone was rude! And I felt very unwelcome there by the staff! It was a waste of my money and upsetting because my family didn't enjoy it! :( sad job for the MGM corporation and I thought they believed in excellence:(
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