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  • We made reservations here for my mom's 90th Birthday for a party of nine for Saturday Sept. 2. Pete, the manager, said they normally don't take reservations, but he'd make an exception for this request. Our reservation was for 4:00 pm, which we arrived five minutes early. The hostess had no idea what my dad was talking about and that there was no reservations. We waited ten more minutes to be seated. The hostess brought us to a table for six, even though we had a party of nine. We pulled an adjacent table over to accommodate our group. My dad requested to speak to the manager. The manager on duty (he never gave his name) showed up and immediately asked "What's the problem?." My dad told him he made reservations with Pete for my mom's 90th Birthday. This manager told us Pete was off this weekend and that the reservation was "Pete's deal". He stated that they don't take reservations because there too busy for that on weekends. He said "too bad, what do you want me to do about it? Then he walked away. What ever happened to customer service? He never even apologized. We reluctantly stayed to enjoy my mom's Birthday. This was a big deal, mom's 90th Birthday, with immediately family. All of us came from out of town and out of state to be with her. The next time , oh that's right, there won't be a next time here. We'll gladly take our business somewhere else. This was sincerely the poorest customer service and the manager on duty should be retrained on his interpersonal and management skills.
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