After returning from vacation, I found my ceiling fan was making a grinding noise. I called the fan doctors and they said "bring in the unit." I met with the owners and they were both friendly and knowledgeable. Within 24 hours my fan was fixed and good as new. Although my fan had a "lifetime" warranty, it was quicker and easier to have the Fan Doctor fix my fan and avoid the hassle of dealing with shipping the unit back to the manufacturer. I highly recommend these guys. The level of service that I received is something that you only find with quality locally owned businesses. The Fan Doctor is a great, reputable business.