hard to get an appointment, once you get one, the wait is long. the process of planing a treatment takes so long since there aren't any available appointments, I have been waiting for over a month now just to plan my treatment.However, dr.Joana seems honest, nice and knows what she is doing but is unorganized. I look forward to doing my treatment with her as I think it will turn up great since she is experienced. I will update my review once I get my braces.