My AC stop working after i tried to change my thermostat and accidentally brow the fuse shorting the wires. I called Airtime at around 6pm and the lady in the phone promised to call me back within an hour or two to schedule someone look at my AC. Well... i waited the whole night, no call back!
Next morning i called again and she scheduled me at the evening. In the evening, the technician finally came which was about 30 to 45 minutes late given the 1 hour window.
The technician was able to fix all my problems and he was also very helpful in helping me changing new thermostat.
I would rate 5 star for the AC service but i am going to give only 3 star for the customer service because of not calling back and also being 30 to 45 minutes late. So overall 4 stars.