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| - I have another update on this wonderful recliner and La-Z-Boy service:
The chair is now 2 1/2 years old. In the meantime my husband is a permanent resident in a nursing home, and of course, the chair moved with him.
As of yesterday the chair is not reclining, heating, massaging once again.
I called the store in North Olmsted, OH (Ursula) around 6pm, and after explaining the situation, she promised to send a fax immediately to the service department, making it an emergency because of the personal situation. I was told the chair is still under warranty.
I received a call today at 10:30 am from the service department, they received the fax after 9pm last night, but did not read it until this morning, because they close at 5pm, and they will not come out before tomorrow afternoon.
The electric parts of the chair are under warranty, but I have to pay for service call and labor.
La-Z-Boy cannot be serious!!!! I paid a lot of money for this recliner, and their stupid warranty does NOT cover labor?
For the money I paid I could have bought 3 lift recliners at DrugMart, and they last longer. I know what I am talking about, because we had one. We just sold it, stupid me.
I repeat myself, but I will NEVER ever buy another piece of furniture from LA-Z-Boy, nor will I recommend them. And I still consider to contact the Better Business Bureau.
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