The staff here is are awesome and the customer service is really great. I love small businessess and support as much as possible. I have shopped here for years and always felt I was getting a fair price. Recently, after about a year hiatis , I returned to refill 3 HP cartridges (#97, 98 (2)) I was shocked when my total came up to 86 bucks! I had just checked with Costco and they would have charged me $10 bucks each....which I thought was a lot at the time.lol,..now I know better. I made this service my last and will use Costco from now on. This visits costs me the same as an annual membership to Costco and the cost of refills combined!