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  • I only managed to book an appointment at Rim & Tire Pro after 4 hours of either being put on hold or being promised a call back. After finally getting through, I was given an appointment of 10am on a Saturday. The waiting room was absolutely frigid and quite uncomfortable, which wouldn't have been so terrible if I hadn't had to wait 2 hours past the scheduled appointment time before they finally began installing the new tires. It was at this point when the gentleman handling the transaction flatly refused to honour the terms and conditions set out on a couple of coupons we had purchased to use towards a new set of tires. Frustrated and tired of waiting, and now unable to purchase the tires with the assistance of our paid-for coupons, I had them replace my old tires and left. My suggestion to this business is not to put out paid-for coupons on deal sites which your employees will then turn around and refuse to accept. They've lost my business permanently. Edit: I've just noticed that a full year after my review, the owners have responded to this. Nowhere in the terms and conditions did it stipulate one coupon per customer, and the limit of coupons available to purchase per person/per transaction was two. That would lead any rational person to believe that they could buy -AND- use two. They changed the wording on the group coupon sales site and on the coupon itself AFTER my visit to stipulate the one per transaction rule. Sorry, but your business failed to make any restrictions known, and wasted a whole day of my time. I don't feel too upset that you also wasted your own labour, nor am I completely blown away by your ever so gracious gesture of taking your tires back off of my vehicle. You were slow to respond when I attempted to give you my business, and waited an entire year to respond to my complaint. Not impressed.
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