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| - My husband and I are owners with Shell Vacations Club timeshare, of which this is a property. By the way, Wyndham recently bought Shell and we're informed to expect changes.
We stayed at Desert Rose about 15 months ago, after Christmas, and it was great, which brought us back. This time, it was even better. First, the breakfast is free and not just a danish and coffee....eggs, bacon, bagel, fresh fruit, and Starbucks coffee. Very nice start to the morning. Many places in Vegas charge more, but don't start your day out so hospitably.
When we arrived this time, it was clear that the resort was quite full, and in fact it was sold out. Despite the full capacity, housekeeping was attentive to requests - we made 2 requests during our stay and the response was timely, both times within 30 minutes.
Also used the fitness room this time: it's clean, the machines work well, and there is towel service.
Our kids wanted to go swimming in the resort's nice pool each day. Despite that the pool was popular and there were plenty of families there, we were able to find avaiiable chairs or lounges each time. The pool and pool area were clean and well-attended to. Because we were already poolside each late afternoon, we checked out the happy hour reception in the reception area. Very nicely done, again, even better than our last stay. The reception lasts 2 hours each day. This time, there was fresh food available even during he latter part of the second hour, despite the popularity of the happy hour reception.
The rooms were quiet. Even though the neighboring rooms were occupied, we never heard our neighbors. We've stayed on the first floor and the third, both fine.
Other improvements we saw.... again complementary wifi, this time the connection was reliable (it was apparent that Shell had remedied this matter recently). The room was tidy, there were a sufficient number of towels, washcloths, and the kitchen was well stocked.
As with our last visit, the staff was very helpful and friendly. As other reviewers have mentioned, this resort is off the strip and away from the chaos, but close enough that you have quick access. We walked to the strip on both occasions (very close to MGM Grand).
Why not five stars then? A few, minor things but still makes the experience not "the best you get" First, the bed is too short. I'm 5'11" and my feet dangled off the bed (not just toes, entire feet and ankles were off the end of the bed) even though my head was on the pillows, near the headboard. Sure, I can bend my knees, but this was a king sized bed and I shouldn't have to. To be fair, I have the same problem at Marriott hotels I've been to. Second, housekeeping skipped our suite entirely the third day. We did have the "do not disturb" sign up for 1/5 hrs, but they didn't come back to check later. Yes, we could have called them, but again a little thing that sets housekeeping off from being "best of the best" ....we've been at resorts, including Shell resorts, where housekeeping will check back later of their own accord. On this occasion, when we returned to the room later that night and realized housekeeping had not come back later, the kids were ready for bed. We emptied our own kitchen trash and took care of other minor details. Again, no big deal.
In all, the Desert Rose was great, again. We could use timeshare points to stay in other resorts in Vegas, through Interval International or at affiliate properties, but the amenities and hospitality at Desert Rose makes it the preferred choice.
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