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| - She said yes, so now I can go online and let people know I was at this store without ruining the surprise for my fiancé. Not very long after meeting her, I knew I was going to ask her to marry me. She and I had stumbled into a few jewelry stores and I had a general idea of what I was looking for.
I used to live and work near Coffin and Trout and decided to go in and check it out on my own. It had been in business for as long as I can remember, which is pretty significant for a small business, and after going in, I could tell why it was still going strong.
I was greeted by Leo, a well-dressed man, and we discussed what I was looking for. He explained what differentiated Coffin and Trout, the unique shape of the rings. Also, the styles were amazing. After having gone to a few stores, I could tell this one was different. None of the rings in the store were exactly what I was looking for, but there were some that were very close. I opened up and learned a lot more about diamonds from Leo than from anybody in the other stores since he presented himself not like an overly friendly or pushy salesperson, but more like a mentor.
I hadn't done any internet research on C&T, but once I did, I saw the website was really nice and the online reviews would make any business jealous. I was like, "dang!" Anyways, I made an appointment with Leo and we further discussed what I was looking for. We whittled down the impressive online portfolio, but he also made it very clear they could customize whatever else I may want. He gave me a tour of the back of the office and after seeing the people, facility, and equipment, I had no doubts about that.
In the store, there are some traditional diamonds in stock to check out, but I decided I wanted something lab made. Leo was able to get a few samples of diamonds and alternatives rather quickly. The prices were actually a lot better than I was expecting!
When it came down to actually making the purchase, it was pretty simple. I had no problem telling Leo my credit card information over the phone to make the down payment because I completely trusted him.
After the order was made, they had a wax model of the ring, which I broke because I was clumsy, for me to see if I liked it. Then again when the mounting was complete, I got to see it to test it out. It wasn't until I saw and loved the final product that I had to set up payment for the remainder of my balance. I decided to finance the rest and the process was quick, painless, and interest free if I pay it off in 12 months.
I cannot think of anything negative to say about Leo Marez and Coffin and Trout. Leo was a complete professional during the entire process. He answered all of my email questions promptly, even if he was on vacation or I sent them late at night.
As for the whole C&T team and experience, I can't say enough positive things. I felt zero pressure. The staff treated me like I had been a regular shopper there for years. One time I made an unscheduled visit and while Leo was with other customers, his manager Dean was super helpful. Whenever I entered and left, the security officers opened the door for me and I kinda felt like a celebrity. Leo and I had set a delivery date when I was going through the buying process and they had it done a week early.
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