| rev:text
| - This would come as a place that I would highly NOT recommend, which is rare for me. Even more so, is that fact that I am writing a review on here, Yelp, which I NEVER do and haven't done so until today, despite the fact that I DO come on here to check reviews.
My experience thus far, from this Wednesday 17/10, until today, 20/10, had been so-so and to be honest, not too bad. However, all that went down-hill after today, and I can say I will NEVER stay at this chain, no-further than this location either.
Story : I had read reviews on here as far as what I would expect and now know that I should have gone with my gut feeling and taken the reviews more seriously. From what I (and possibly you) had read, there was a lack of customer service and internet issues that seem to plague this hotel. In all honesty, this issue that did it in for me is a bit unexpected nor one I've EVER experienced and heard of before, as it was a housekeeping one.
My first two nights here, I tipped generously as I would have liked to get good service as far as cleaning my room ($8 CDN), as oppose to just $4 or $5. It didn't seem to do much, as the service was, at it's best, basic and nothing to brag about. What irks me is the fact of what has transpired from yesterday. I got back to my room somewhat late, like 03h00 and was EXHAUSTED and changed to sleeping clothes and went passed out. I woke up, some what early, in hopes that I could get as much done on my last day in town, and catching up with friends who live here. After eating breakfast, and went to my luggage to get my clothes so that I could shower and head out. When I grabbed my undergarments, I was taken aback when it was soaking wet (wouldn't you ?). I went to grab a different pair, and was finding that they were all wet. I then rigourously searched my bag to find that ALL my clothes were extremely damp and wet, almost at the point where mould starts to set in. I then look at my hard-shell bag, to see that the interior is wet as well. Well, it doesn't take a rocket scientist to figure out that, seeing that I don't bring food into my room except for the coffee to help mitigate the fatigue, that the only explainable reason is that someone, other than me, spilt water in my luggage, whether being house-keeping or otherwise. I rang to the front desk, and explained what had happened, and they sent the HK manager to see. After she and the attendant came to look at my room, the both vehemently denied having done it or any role. After re-inspecting it myself, I had the overwhelming smell of the cleaning/freshening agent the hotel uses with it's cleaning liquids. There is no way to deny the fact that the water spilt was the mop water (EW !), as you can smell it all, now in my luggage. Frustrated that I couldn't shower or have clean, dry clothes I went to the lobby to see where I could try and wash and dry my clothes. Conciegerie directed me to the in-house washer/dryers. After finally finding it, with no directions to WHERE it was, it was more upsetting to find that they're all occupied. I went back down to concierge and asked for a laundrette near-by. I went to the front desk lodge a complaint, and there was no-thing nor no-one, that could do so properly.
So, now on my last day in town, I am sitting here, having to do laundry on my last day on holiday in town. Horrible expeicnce that can in no way be made up, 'free breakfast' or otherwise. Poor hotel, more so in choice (in which I had no really option in), and more so in customer service. I wouldn't recommend this place event to my worst, mortal enemy/rival even, so stay away. I have never been so dissatisfied in lodging anywhere on holiday as I am/have here.
Overall : Don't bother staying here, unhelpful staff, poor quality of service, and questionable practices.
p.s. My second night here, in dealing with maintenance and trying to get the internet working, we went to another room, that hadn't been cleaned, to 'try to see if my computer would work there'. Wasn't sure if the room was occupied by a guest or not. Makes me shiver and wonder if some other stranger was/has been in my room. VERY questionable and dodgy.
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