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| - We moved again using You Move Me in August. The service on this move was totally different - seriously like I used 2 different companies.
Like Fleur C, we booked with Meagan. I actually called the number on the website first, but I was concerned that the agent didn't really seem to know what was going on. And since I was in touch with Meagan on my first move, I reached out to her again.
The movers forgot the coffee they offered (which is a small thing), but when moving out of the condo, they had NO EQUIPMENT! When they were questioned they said the company doesn't have enough equipment so the teams get stuff - first come, first serve. Since our move was booked for about 10am, they didn't have enough stuff! Even though we hired a team of 3; it took them twice as long as the team of 2 we had last time because they didn't have the right stuff. Seriously.
To be fair we did move across town, but somehow my husband got to the new place a full hour to 90 minutes before the truck with the movers did...so even if you take a 30 minute lunch, where did the rest of the hour go?
And lastly, the icing on the cake...they broke our bed, then told me they don't cover plywood furniture...except the bed is a part of a set, where the matching dressers are made of wood. The movers actually commented on how heavy the dressers were...asking if we had bothered to empty them (which we had). I was then told to use some wood glue, and everything would be fine.
I even sent them photos of the damage, with no response.
Customer service was pretty poor. If they ever get back to the level of service I received on my first move, I'd use them again.
Having had friends who have moved recently, I couldn't recommend them to people I know, so I didn't think I could leave my past review up without an update for people I don't know to read....sorry it took me so long to get to this, it's taken a while for the dust to settle.
Moving is stressful, and one of the reasons people use movers is to alleviate that stress. I'm not confident that this would be the case.
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