By far the worst experience I've ever had and will be calling tomorrow to speak to someone about it. One of the customer service associates had no idea what he was doing, and said multiple times about multiple different things "I was so mad I was going to break it" - the other one knew what he was doing but wasn't helpful at all. I came to get the battery changed, first guy couldn't find the battery, walked back in and never came back out. I walked in 30 minutes later, realizing they forgot and told them I YouTubed where the motor was.... he then handed me a screw driver... okay, first time for that... let's do it. Took it out and realized I didn't even have all the parts to get it out, went back in and he came to help me. He took the battery in and I left the car for an hour. When I came back, he told me it was a dead battery and I bought a new one... he then handed me the battery and gave me the tools... first time for that... now I can replace my own and never deal with the worst customer service EVER.