I started at PKB on a whim via a living social deal soon after they opened. Little did I know I would be a member there for over a year. The members and number of trainers have grown immensely from when I started but the customer service is still the same. Everyone from the owners to the trainers to the members are great.... Down to earth, encouraging, etc. These are group workouts that push you but everyone does it at their own level so it works.
I unfortunately had to leave the gym due to factors beyond my control but after I get resituated and back on a regular schedule I will be calling Gina to reinstate me at PKB. Not sure what I miss more, the workouts or the people/trainers/owners.