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  • I normally go to another groomer in Scottsdale but I wanted to try this place closer to home. I have gone 3 times and they seemed ok. I brought my Biewer Yorkies to this place today at 10am and they said they would call me when they were ready. I get a call at 3:30pm to tell me that they were almost done grooming that they had emergency call and they had to go pick up another pet and that is why she is not done. He called me back at 4:22pm to say they were done and that she would discuss the matting. When I got there she told me that she spent 5 hours dematting my 2 Yorkies. I find the story that the husband told me was different then the wife. When I requested to see my puppies before I pay, she refused. She told me she knew "my kind" and that I would take the Yorkies and run and not pay. This was ridiculous, so I called the sheriff in town to come to mediate. This owner is out of control and was trying to uncharge me and tell me that she spent from 10am - 4:30pm grooming them but the husband said they had an emergency call. She also did not shave their ears as I always request. I was being VERY difficult and being a crazy person. NEVER will I recommend this place to anyone or go back. I will definitely go back to my regular groomer as I do not have to deal with her crazy drama. I am looking for drama free people and it seems she was prejeduce and insinuated "my kind" and paranoid that I would ripe her off, which to means that she is trying to deflect her own guilt of trying to ripe me off. She did not do a good job and did not shave there ears and was trying to uncharge me. I had to call the sheriff before they showed me my dogs to make sure she did her job. Again, I would NEVER ever recommend her to anyone else or go back. She gave very bad customer service. Sue and Dana were telling me 2 different stories and Sue probably did not spend over 5 hours on grooming my Yorkies. Their stories were fishy.
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