Well I had bought a pillow top Sterns and Foster sleep set from Sleep Country in 2007. It started to sag terribly so I called them to ask for advice on what type of bed I should buy next to avoid this. The operator told me I should pursue the warranty. He emailed me a kit, I took some pics and filled out the forms. They approved my application and shipped me a brand new Sterns and Foster box spring and mattress.
Saved myself $2200 and I didn't even have to ask for this replacement. They offered.
Mohammed at the Danforth location was very helpful! The delivery guys were excellent
Thank you