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  • This store and company know how to do good business. I've been here a bunch of times and always enjoyed my stay, but I never had an issue I needed help with nor did I come away with one. However this past week ATT and their insurance company basically screwed me over. I couldn't get anywhere satisfactory with ATT and the insurance company gave us 5 different answers from 5 different people with no real solution. So I contacted the Microsoft store to see what they could do. I spoke with 3 different managers over 2 days, and boy, did they ever come through. I will always go back to them for help. After telling them the lengthy story about what happened, they said, don't you worry, we're going to take care of you, and we'll make sure you have the product you wanted and were supposed to have. They did just that, all 3 managers communicated to each other so they all knew what was to happen to solve my problem, and they did just that. I guess after talking to big corporations who normally bully customers with the "my way or the highway" attitude, I got used to that being the case. The Microsoft store, second richest company on EARTH, treated me like a friend and family, and most of all, a human being who's problem they could solve by conducting honest, intelligent business, while keeping a customer for life. I was surprised to see the flexibility allowed by such a big corporation and the managers working there really do have the power to make their own business decisions. I did not go in there expecting them to be able to help much, but they certainly blew me away with old school mom and pop store type business attitudes. Kudos to the helpful employees there and they have a customer and fan for life!
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