I should have written this review a while back.
Visit the store again in June since I was in the neighborhood. The owner was generous enough to offer us gelato on the house. He then went on to explain the reasoning behind my experience and shared his story as a business owner.
I am happy to report that the gelato is delicious, velvety, and smooth! The owner was kind! They now weight the gelato to ensure consistency! Needless to say, "I will be back" (in my Asian Arnold Schwarzenegger accent)!