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  • Mixed bag. Went to Converse, very nice staff and great store and they honored coupons. Went to Levis, same thing. Went to The Luggage Factory. Terrible customer service and didn't honor coupon. The story: They were 3 of them in the store and only us. They had a $10 off $100 purchase. First they tell me not on items on clearance. Fine. Then they said the price of ONE item should be $100 or above and cannot be combined with an add on item. The coupon doesn't stipulate that. It says $100 purchase. After arguing on the coupon, I asked to call the manager.. They said they have already called him and this is what he told me. I insisted to talk to him and they said he cannot be reached. Really? What a bunch of BS. As I needed a baggage anyway I bought one but got remorse. Why do they advertise coupons that they won't honor? It's not for the $10, but for the principle of it, this is false advertisement, period!
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