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  • We had a reservation for Winterlicious lunch on a weekend day. The restaurant called about 2 hours before the reservation to tell me that they don't serve their Winterlicious menu on weekends. To be clear, I didn't get an apology for what was ostensibly their mistake, I was merely informed. I asked if I could call back at the same number to confirm, because I needed to look at the lunch and brunch menus and to discuss with the other member of my party. I was told that I could call back to to the same number, and dial an extension which I was then given, or to ask to be connected to the restaurant. We decided to cancel the reservation. I tried to call back a few times, but the line made a strange tone and disconnected almost immediately every time. The tone was familiar so I checked my call log - I'd had a missed call from the same number earlier in the week, and had the same issue when trying to return the call at that time. I tried calling the restaurant at the number that they have listed on their website - again, no luck. So, apparently they don't have any working phone lines and aren't aware that they don't have any working phone lines. I ended up calling the front desk at the Fairmont. They were able to cancel the reservation for us. Did not eat here so I can't comment on the food, but everything else about them is a shambles.
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