Very satisfied overall with my experience with Vegan Bites. I called Freeds originally and they referred me to them, because I was looking for a vegan cake. I called on Wednesday night (the night before Thanksgiving ) and I explained what I wanted. The guy over the phone seemed super busy but he continued asking what I wanted and what not. Then he asked when I needed the cake and I told him Monday and he apoligized , but said he will call me back Thursday or Friday for the cake to be done on Monday. So Friday morning I get a phone call and its Vegan Cakes, I was super shocked that they remembered to call me back, because I was eventually going to get to it. haha Anyway the process was super simple, I paid over the phone for a 1/4 sheet, single layer, vegan cake with chocolate on the inside and buttercream . However, i should of said no frosting for the decorative side, it was a little too sweet. Picked up the cake 10am. NO issues at all! It was a pleasure doing business with them! Will be back!