Right off the bat, this review gives three stars because it's Barnes and Noble. This company has mastered the feel of relaxing, cozy, leaves you alone to browse books, etc. Three stars for that, and for always having a coffee shop in the store.. The fourth star is because it's two stories, there is something really cool about having an escalator in the middle of the store. It also gives you plenty of space to wander around in your own time.
I didn't give a fifth star only because on the few occasions that I've needed assistance in finding something, the employees haven't been very friendly. I like that they leave you alone and let you do your own thing for the most part, but if I need help then I want them to be pleasant. I like going to Barnes and Noble just to wander around, with REI next door to this location it makes a nice evening of getting coffee and browsing.