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  • My daughter and I stayed at the Hilton Center City back in January 2013. I had given her tickets to the Justin Beiber concert for her 10th birthday. When my daughter saw the outside of the hotel I think she was almost excited about the fact that we got to stay in this beautiful hotel as she was about seeing Justin Beiber (well almost...it would take a lot to impress more than Beiber) The check-in process was very easy...no problems at all with the reservations and the inside of the hotel is even more beautiful than the outside. We got a little turned around trying to get to the right elevators but there was staff right there and they were so eager to help us. We didn't even have to ask...they approached us and offered their assistance. I have been in the service industry before and I truly appreciate great customer service. Later that night when we were leaving for the concert the staff at the front desk was happy to give us directions so we would know the quickest and safest way to walk to the arena. After the concert we didn't feel like going out so we ordered room service. The food arrived around 45 minutes after we ordered it but at least they warned us that it would be that long (i hate when food places say your order will be right there and it doesn't arrive till forever and a day later) The food was decent but a little pricey. But hey what can you expect while staying in a nice hotel. The price was worth it though to not have to navigate through uptown Charlotte looking for a place to eat with a tired yet very excited 10 year old at 11pm. In the morning I went to the gift shop before checking out. The gift shop was also a little pricey...especially for things like canned drinks and those little bowls of cereal that might hold 1/2 cup of cereal. If I need to spend the night again in Charlotte the Hilton Center City will be my 1st choice...not because of it's beauty but because of the exceptional customer service. They really helped make my daughter's special day even more special than originally expected.
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