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  • I love Ikea for it's excellent selection, quality and price, BUT today I was very disappointed when the refund department (both the clerk and manager) refused to process my very reasonable refund request. My nine month pregnant wife, who purchased a product a few days ago she wished to return, was at home bed ridden, so she couldn't come with me to the store. I brought 1) the original receipt; 2) the product in unopened packaging; 3) her credit card number used to purchase the items and 4) my credit card (linked to the same credit card account). At first the Ikea agent told me it was "impossible" for Ikea to issue the refund, and then when I told them I had done the refund successfully at other stores using my card (linked to same account that my wife used) AND called my credit card company for them to explain to the merchant they had all the material necessary to process the refund, the manager acknowledged she was technically *able* to do it, but still refused, saying it was inconsistent with their policy. When I asked to see their policy, I was referred to back of receipt, which of course said nothing of the sort. They were being extremely difficult to my wife and me at a time in our lives where we really would have appreciated some basic human compassion and common sense.
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