I can't be more pleased with Apple and this location. My iMac was making a crazy noise inside near the CD drive. I just brought it in not knowing that I needed to make an appointment for the Genius Bar. Unfortunately they were all booked up with other people. I get it. I made an appointment for the following day and was ready to walk back to my car carrying my giant box. While I was kinda annoyed at myself for not thinking to make an appointment before lugging that giant box all the way through the parking lot and across the entire Biltmore, my patience was restored when an employee insisted that he carry it out for me.
I came back for my appointment. They diagnosed the problem very quickly and said they would have it done in 3 days. I got a call the next day saying it was done. I went in picked it up and paid nothing as it was covered under my warranty. No need to show paperwork, no need to prove anything, no hassle. This is another reason I will always buy Apple.