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  • Like many of the other reviews, I was referred to this company by my home warranty company. When I was first contacted by them and I explained the problem with my water heater, they told me it was an electrical issue (It seems their scheduler is a master plumber and electrician) and told me to call an electrician and closed out my ticket. I did call an electrician and they determined it was my water heater so I called in another warranty claim. On the second claim, it took me three attempts to schedule out a plumber. When he arrived, he kept telling my wife that the issue was with a timer and despite her showing him what we were having issues with; he said that there was nothing wrong. At that point my wife said he started reading the warning labels on the side of the tank like she was a two year old. It was completely disrespectful. My wife called me and I had to argue with the guy over the phone and explain the issue while at work and he finally checked the smart control box on the water heater and said that if we have an issue with that we need to call Whirlpool and have them fix it. WTF???? I explained that the warranty covers this and he said he didn't think so. I called the company when I got home and the lady I talked told me she was talking to the warranty company about our claim and I explained what happened and she promised to get right back to me. Never did. I called the next day and got some very rude lady on the phone and when I explained the whole story to her told me that the plumber didn't know what he was talking about (Again WTF?? He's your employee) and that if I wanted them back out I needed to call the warranty company to set up another claim and if they couldn't find anything wrong, I would be charged again. This company is full of incompetent people and they have no clue what they are doing. Their office staff is rude and they treat people like they are stupid. I have no clue how this company remains in business. I called the warranty company and filed a formal compliant and asked that this company be removed from their preferred vendor list. If you need a plumber do yourself a favor and look elsewhere. This company will provide nothing but excuses and bad service.
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